Return and Exchange Policy

At Harrods Perfume, we prioritize your complete satisfaction. Therefore, we offer a flexible return and exchange policy to ensure a hassle-free experience.

Return and Exchange Conditions:

• Return Period: You can return or exchange products within 3 days from the date of receiving the order.
• Product Condition: The product must be unused and in its original condition with all attachments and packaging.
• Proof of Purchase: You must provide the original invoice or proof of purchase to complete the return or exchange process.

Non-returnable or Non-exchangeable Products:

• Products that have been opened or used.
• Products damaged due to misuse.
• Special offers or discounted items, unless there is an issue with the quality.

Shipping Charges: The customer will bear the shipping costs for returns or exchanges, unless the error is on our part (such as receiving a wrong or damaged product).

Return Process:

• Contact Us: Please reach out to our customer service team to request a return or exchange.
• Confirmation and Shipping: Instructions for returning the product will be sent to you. Ensure the item is well-packaged to avoid damage during transit.
• Refund: After receiving the product and verifying its condition, the refund will be processed within 7-14 business days using the original payment method.