Frequently Asked Questions

  • Are the perfumes authentic?

Yes, all perfumes are authentic. In case it is proven otherwise, the purchase value will be refunded, and Harrods Perfume will cover the shipping costs.


  • What types of perfumes do you offer?

We offer a wide range of perfumes, including oriental, western, fruity, floral, and woody fragrances. We also provide customized perfumes upon request.


  • Do you offer customized or bespoke perfumes?

Yes, we can create customized perfumes tailored to the preferences and needs of our customers.


  • What are the main ingredients used in your perfumes?

We use a variety of natural and synthetic ingredients, including pure essential oils, herbs, flowers, and woods.


  • How can I choose the right perfume for me?

You can select a suitable perfume based on the notes you prefer, such as floral or woody scents. Additionally, we offer personalized consultations to help you find the perfect fragrance.


  • What is your return policy?

We accept returns if the products are unused and in the case of any issues or defects with the perfume. Please refer to our specific return policy terms for more details.


  • How are orders shipped?

We ship orders using local and international shipping services, ensuring the products are delivered quickly and safely.


  • Do you offer discounts or promotional offers?

You can stay updated on our latest offers and products by visiting our website and subscribing to our newsletter.


  • What payment methods are available?

We accept a variety of payment methods, including credit cards, electronic payments, and bank transfers.


  • Are there tips to care for perfumes to extend their longevity?

Yes, it is recommended to store perfumes in a cool, dry place away from direct sunlight and high temperatures. Ensure the bottle is tightly closed after use.